Privacy policy

Who we are

DV Kennels (Diamond Valley Kennels) operates this website and related services for managing breeding programmes, buyers, and puppy placements. References to "we", "us", and "our" mean DV Kennels.

What we collect

We may collect personal information that you provide or that we record in the course of operating our kennel, including:

• Identity and contact details (name, email, phone, postal address)
• Account credentials where you have a login
• Information about your interest in a puppy or dog (preferences, waitlist)
• Transaction and payment-related details you choose to share with us
• Health, vaccination, and pedigree records relating to dogs and litters
• Documents you or we upload in connection with a sale or reservation

Why we collect it

We use personal information to operate our business, including:

• Communicating with buyers and enquirers
• Managing reservations, contracts, and go-home arrangements
• Maintaining breeding, health, and welfare records as required for responsible breeding
• Complying with legal and regulatory obligations

Storage and security

We hold information in secure systems with access limited to authorised staff. Electronic records may be stored with reputable cloud or hosting providers, which may process data in Australia or overseas where those providers operate. We take steps that are reasonable in the circumstances to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.

Disclosure

We do not sell personal information. We may disclose information to service providers who assist us (for example email delivery or document storage), to veterinarians or registries where necessary for the welfare or registration of dogs, or when required by law.

Access and correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details we provide on this site or in your correspondence with us.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve the matter. You may also complain to the Office of the Australian Information Commissioner (OAIC) — see oaic.gov.au.

Updates

We may update this policy from time to time. The current version will be published on this page.